Returns and Exchange Policy

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Before returning an item, please check our NEW BORN Return conditions, stated in the questions below, to make sure your item is eligible for return.

Item(s) can be returned within 14 days from delivery date if defective, wrong or not matching the description on website.

 

Note:  You have 14 days from the day you received your purchase to notify us that you wish to return an item, during the first week of which you can submit the request to return an item or more online, while after you can only submit it by calling Customer Service.
We do not accept returns past 14 days of delivery. 
 

Requirement for a valid procedure

  • Proof of purchase (invoice)
  • Returned item must be:
    • New Condition.
    • Sealed Condition.
    • Complete (accessories – original packaging).
    • Not Damaged.
    • Tags & Labels attached.

     

Should there be any item damaged, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted. 

Once your product is retrieved we will perform a quality check. If the quality check is successful, we will refund you. This will happen within 2 days starting from when your return request was submitted.

Note: that if the quality check is unsuccessful, you will not be refunded and will be sent back your product. 

 

Conditions and reasons to return an item
You may want to return your item due to any of the following reasons:

x : Not Required | ✓: Required

 Reasons for return

 


 New condition

Complete (free gifts, accessories, original packaging)

Not damaged

Tags & labels attached

 Delivery - Wrong Product

 

 

 

  Quality – Defective

 x

 

 

 

  Delivery – Missing items

 x

 

 

  Website - Incorrect Content

 

 

 

 

 Product - Does Not Fit - item not fitted e.g. item delivered does not fit the customer

(Not applicable to some fashion items, check return policy on product page)

 

 

 

 

 

 

** Underwear, Swim-wears and accessories cannot be returned or replaced.      

** Items on Sale can only be replaced and not refunded.   

 

If your return meets all the requirements, your returns can be initiated by calling our customer service number on +2 011 290 003 88